Contact
Contact vomFASS USA: Customer Service, Shipping Info & Store Locations
We're here to help you with anything you need, from product questions to shipping details, delivery timelines, and store information. Whether you're shopping for premium olive oils, balsamic vinegars, fine spirits, or the perfect gift, our team is ready to assist.
As a family-run business with over 30 years of experience, we take pride in offering personal, responsive customer service. If you have questions about your order, need help choosing a product, or want more information about shipping and delivery, reach out anytime.
We'll make sure your experience is smooth, informative, and enjoyable.
How Can We Help?
Customers reach out to us for a variety of reasons, including:
- Questions about shipping and delivery times
- Information on where we ship within the United States
- Help with placing or tracking an order
- Product recommendations and pairing advice
- Corporate gifting and bulk orders
- Store locations and tasting experiences
- Questions about our refill program and sustainability practices
No matter your question, our team is happy to provide clear answers and personalized support.
Shipping & Delivery Information
We currently ship across the United States, making it easy to enjoy our products no matter where you are. Orders are typically processed within a few business days, and delivery times vary depending on your location and the shipping method selected at checkout.
We take great care in packaging to make sure your oils, vinegars, and spirits arrive safely and in perfect condition. During warmer months or extreme weather, we may take additional precautions to protect product quality during transit.
If you need expedited shipping or have a time-sensitive order, we recommend reaching out to us directly so we can work together to find the best option.
Frequently Asked Questions
Where do you ship?
We currently ship throughout the United States. Some restrictions may apply to alcohol shipments depending on state laws. If you are unsure whether we can ship to your location, feel free to contact us for confirmation.
How long does shipping take?
Delivery times are based on USPS shipping policies. We ship within the United States only and do not ship to international locations. Due to rising costs, our shipping uses flat rate pricing effective July 5, 2024. All orders are charged a flat rate of $20, and orders typically leave our facility within 2-3 business days.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
How are your products packaged for shipping?
We use secure, protective packaging to make sure your products arrive safely. Bottles are carefully wrapped and cushioned to prevent damage during transit.
What if my order arrives damaged?
If your order arrives damaged or there is an issue with your shipment, please contact us as soon as possible. We will work quickly to resolve the issue and get your products to you.
Can I return or exchange a product?
If you are not satisfied with your purchase, please reach out to us. We handle returns and exchanges on a case-by-case basis and will do our best to find a solution. See our frequently asked questions page for more information.
Do you offer corporate gift services?
Yes. We offer corporate gifting options for businesses looking for unique, high-quality, or custom gifts. Whether you need a small selection or a large customized order, our team is happy to assist. Please contact us directly for all corporate gifting inquiries, and we'll work with you to create the perfect solution. You can also browse all gifts on our site.
Can I visit a store location?
Yes. vomFASS has retail locations where you can taste products, refill bottles, and receive personalized recommendations. Contact us to find the nearest store or for more information about in-store experiences.
What is your refill program?
Our refill program allows customers to reuse bottles for oils and vinegars. This helps reduce waste while maintaining freshness and quality, an important part of our commitment to sustainability. Need to find a location near you? Visit our store locator to find a store.
Get in Touch
If you didn't find the answer you're looking for, we're just a message away. Our team is committed to providing prompt, helpful responses to all inquiries.
Whether you have a question about shipping, need help choosing the right product, or want to learn more about our offerings, we're here to help. Browse our gourmet oils or read about the smoke point of oils while you wait to hear from us.
Why Contact Us?
When you contact us, you're connecting with a knowledgeable team that cares about quality, transparency, and customer experience. As a family-run business, we value every interaction and look forward to talking to you soon.
